Client services

Aeroflot has called me twice as well as emailed me to make sure I know the time has changed on my upcoming flight. Nice!

Delta, on the other hand, didn't even bother to notify passengers when they cancelled an entire route, as happened this past June. Hundreds of passengers were stranded when they nixed their Kyiv-New York flights this summer. They supposedly re-booked people onto other airlines' flights, but also didn't bother to notify they other airlines. Way to go Delta!